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Returns and exchanges

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returns and exchange
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When receiving goods from BSIRIUS we ask that you assess your order immediately to ensure that it meets your expectations.Please be aware that it is your responsibility to ensure that any faulty goods are returned within 7 days of delivery in exactly the same condition as they were received.

To make a return to BSIRIUS please contact us on (03)9598 2700 to obtain an authorization number, complete the “return form”, and forward with your goods to BSIRIUS using our replied paid address found on the form.

Warranty on non-sale items is 6 months for handbags, wallets, knitwear and all other products. This refers to manufacturing faults only. BSIRIUS is not responsible for any damage that is caused to your purchase by wear and tear.

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